Support Videos

FieldSense

CategoryTitleVideoViews
IntroFieldSense Mobile App Overview
Take a quick tour of the various features of the FieldSense mobile app that will help you in using your time most productively while on the field.
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IntroFieldSense Web-app Overview
Take a tour of all the features of the FieldSense web application that enables the managers and team leaders to stay completely on top of their teams. The web app also includes instant messaging with mobile users for quick interactions.
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IntroFieldSense Admin Interface Overview
A comprehensive guide for the FieldSense Administrator on the settings and configurations possible in your company’s FieldSense account. Explore how to add, edit and delete users, establish appropriate reporting structures, manage customer details if required, build customized business forms, manage and customize the list of various categories, and generate attendance reports for the entire organization.
225
How ToGet FieldSense Up and Running in 5-mins New Video
Quick Start guide for a FieldSense administrator to get FieldSense up and running in just three steps.
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How ToManage Your Organization's Reporting Structure
The Reporting Structure in FieldSense is critical to the approvals process. This video will guide a FieldSense administrator to quickly set up the company’s reporting structure in FieldSense.
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How ToAdd/Import Users into Your FieldSense Account
Take a quick look at how the FieldSense Administrator can add User(s) into the FieldSense account either individually or by importing a list of users.
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How ToAssign Territories To Your Field Users New Video
Take a look at how the FieldSense Administrator can assign specific territories to the users while adding them to FieldSense. Adding territories improves the quality of business reports, serves as a quick filter on the dashboard and also determines what customer data can be accessed by your field users.
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How ToAdd Customers and then add Visits
A comprehensive guide for the FieldSense Administrator to add a customer or import an existing list of customers from the computer into the FieldSense Address book. It also shows how FieldSense users can schedule and manage visits to these customers.
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How ToBuild and Deploy Custom Forms
An easy guide for FieldSense Administrator on building customizable mobile forms that enables the field users to collect data directly from the field..
32
How ToUsing Master Data in Custom Forms New Video
A guide for the FieldSense Administrator on creating and managing a master dataset for use in Custom Forms. Master Data allows adding, editing and deleting categories from the existing fields.
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How ToPin and Add a New Customer
Learn how to add a new customer or modify an existing customer into the FieldSense address book by pinning the location that you visit while on the field.
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How ToSubmit Log Reports
A quick guide on how to report errors encountered while using FieldSense mobile app to the FieldSense Team.
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How ToManage Attendance and Visits From FieldSense Mobile App
A helping guide for the field users demonstrating how to manage their daily attendance from the field by punching into the FieldSense Attendance System at the start of the day and punching out from their last location. You can also see how to schedule and manage the daily field visits from the field.
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How ToView and Download Reports
Learn how to generate and export various reports related to attendance, visits, travel and expenses of your field and sales teams.
18
How ToPin and save Your Current Location as the Address of Your Customer. New Video
Learn how to add a new customer into the FieldSense system from the customer’s office location. The Field users during their unplanned visits can pin their current location and save the same as the address of a new customer or as the address of an existing customer in case of change of address.
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How ToAdd a Visit from FieldSense Mobile App. New Video
This video demonstrates how the field users can add their daily visits from FieldSense Mobile App while on the go. Visits once added not only reflects in the mobile app on a real-time basis, but also gets transparently synced with the web app so that the managers can view them conveniently.
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How ToImport the List All Your Customers into FieldSense New Video
This video demonstration is for the account admin(s) who are expected to add or import all their customers into the FieldSense Address book. This is an important task to be performed by the Admin(s) while getting started as the visits can be scheduled only for those customers who are added into the FieldSense Address book.
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How ToImport the List of All Users into FieldSense New Video
This video demonstration is for the account admin(s) who are expected to add or import all the users into the FieldSense Address book. This is the first step in getting started with your FieldSense account in which the Admin(s) are expected to set a reporting structure and map all the newly added/ imported users to their respective managers in the organization’s hierarchy. For further information, watch our video tutorial titled as “Manage Your Organization's Reporting Structure”.
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How ToSubmit Your Visit Related Expenses Directly from the Field. New Video
This video demonstrates how the field users can submit all their visit related expenses from FieldSense mobile app. Be it travel, food or accommodation, the users can claim for any of their business expense in a jiffy while on the go.
1

PostMaster

CategoryTitleVideoViews
BasicsHow to install PostMaster?
This is a step-by-step video on how to install PostMaster Enterprise.
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1218
ConfigurationHow To Configure SMTP Server in PostMaster?
This video explains how an Admin can configure the SMTP server for seamless email relay.
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546
ConfigurationHow To Configure Mail Filters in PostMaster?
This video explains how the Admin can configure Mail Filters in PostMaster Enterprise to set user-wise permission for inbound and outbound email.
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320
FeatureHow To Backup And Restore PostMaster On A Different System?
This video explains how the Admin can ensure that your mailing system is up and running in the event of a mishap.
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255
ConfigurationHow To Add User & Configure Group & User Properties?
This video explains how an Admin can add user and configure group & user properties in PostMaster Enterprise.
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214
EnhancementWhat's New In PostMaster ver. 8?
This video involves feature enhancements in the PostMaster Ver. 8.
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176
ConfigurationHow To Repair MySQL Database and Recreate User Mailbox In PostMaster?
This video shows how an Admin can repair MySQL Database and recreate user mailboxes in PostMaster Enterprise.
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149
ConfigurationHow To Configure Rule Control in PostMaster?
This video shows how an Admin can configure Rule Control in PostMaster Enterprise in order to manager users more effectively.
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138
ConfigurationHow to Configure Password Policy in PME v8?
This video will guide you through the steps involved in configuring the Password Policy in PostMaster Enterprise v8?.
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129
FeatureHow To Set Domain wise Signature And Other Signature Settings in PostMaster?
This video explains how the Admin can alter email signatures based on domain name in case you are using multiple domains. This ensures that all your email goes out with the appropriate signatures to keep your branding intact.
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92
ConfigurationHow To Convert HSQL To MySQL Database in PostMaster?
This video shows how an Admin can convert HSQL to MySQL database in PostMaster Enterprise.
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86
FeatureHow To Configure All Users Alias in PostMaster?
This video shows how the Admin can create an all users alias ID in PostMaster Enterprise v.8 which will enable him to broadcast mails to all the users in PostMaster using a single ID.
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86
FeatureWhat's New In PostMaster Enterprise WebMail?
This video shows the latest developments in PostMaster Enterprise WebMail. An enhanced look and feel, ability to read multiple messages simultaneously, Priotity Inbox and ability to drag and drop attachments while composing a message, and much more…
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85
ConfigurationHow To Enable Email Archiving in PostMaster?
This video show how a Admin can enable Email Archiving in PostMaster Enterprise.
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80
ConfigurationHow To Configure Attachment Control Feature in PostMaster?
This video explains how an Admin can configure Attachment Control feature in PostMaster Enterprise.
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71
FeatureHow To Create E-Forms in PostMaster?
This video shows how the Admin can create templates in PostMaster Enterprise v.8 to ensure consistent circulation of data for internal processes and requests throughout the organization.
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70
FeatureHow to assign Accounts Admin, Archive and Mailing List permissions without providing Admin rights?
This video shows how the Admin can assign certain privileges (assign Accounts Admin, Archive and Mailing List permissions) without providing exclusive Admin rights.
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55
ConfigurationHow To Configure Robot Rule?
This video shows how the Admin can configure Robot Rule to determine cariteria-based actions on email relayed through PostMaster Enterprise.
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55
ConfigurationHow to Replace/Upgrade the License?
This video will guide you through the steps involved in replacing/upgrading your PostMaster Enterprise license.
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50
ConfigurationHow to convert PMXv7 to PME v8?
This video will help an Admin to convert PostMaster Express Ver. 7 to PostMaster Enterprise Ver. 8.
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48
ConfigurationHow to Moderate Mails Using PostMaster?
This video explains how the Admin can moderate mail for an organization using PostMaster Enterprise.
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43
ConfigurationHow To Add Regional Fonts in PostMaster?
This explains how the Admin can add regional fonts in PostMaster Enterprise.
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28
ConfigurationHow To Replace Old Account User Names in PostMaster?
This video explains the steps involved in replacing old account user names in PostMaster Enterprise.
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27
FeaturePostMaster Feature Guides - How to Upload Bulk POP3 Accounts? New Video
This video shows how the admin can add/upload, multiple POP3 accounts in PostMaster thus saving on time in adding the same one by one.
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11
FeaturePostMaster Feature Guides - How to Upload Bulk Users? New Video
This video explains how the admin can use the feature of adding bulk users in PostMaster, which will enable him to add multiple users in one go.
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9
FeatureHow to Generate and Configure SSL Certificate?
This is a step-by-step video on how an admin can create SSL, certificate in PostMaster and configure the same in the users email client.
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9
FeaturePostMaster Feature Guides - How to Generate SSL Certificate? New Video
This video show how the admin can generate the SSL certifice in PostMaster and configure the same to send receive mails via PostMaster, thus creating a secured mail transfer.
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9
FeaturePostMaster Feature Guides - How to Configure LDAP? New Video
This video is a step by step guide on how one can enable the PostMaster LDAP Service (Global Addressbook) and configure the same in an email client, thus enabling him to access the addressbook via his email client.
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2
FeaturePostMaster Feature Guides - How To Check Logs Of All The Emails Delivered. New Video
This video explains how the admin can verify the email delivery by checking the detailed logs enabled in Postmaster.
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1
FeaturePostMaster Feature Guides - How to Check Logs Using Textpad. New Video
The video explains how the admin can get hold of selected logs out of all the logs by making use of the various features of Textpad.
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1
FeaturePostMaster Feature Guides - How To Check Logs In Postmaster. New Video
This video will show you how an admin can fetch all the important logs in Postmaster. These logs help the admin in monitoring the inflow and outflow of all emails.
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1

MailDirect

CategoryTitleVideoViews
BasicsHow to Create and Send an Email Campaign?
This video is a step-by-step description of how to use MailDirect to create and send effective email marketing campaigns.
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453
BasicsHow to Create a List and Map Recipients?
This video explains the list creation and recipient adding processes in detail. Both these process play key roles in effective email marketing.
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200
BasicsHow To Upload An Image Using FTP?
This video is a step-by-step guide to uploading images through FTP Host for Email Marketing using MailDirect.
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171
FeatureHow To Use Group Campaigns in MailDirect?
This video describes how marketers can send email campaigns to multiple recipients directly from their email client (Thunderbird, Outlook, etc.) through a specific 'From Id' and 'Sender Id' using Group Campaigns from MailDirect.
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90
FeatureHow To Use CleverLists?
This video shows how to target segmented customers using the CleverLists feature in MailDirect.
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76
FeatureHow To Redirect Individual Recipients To Individual URL?
The video shows how MailDirect enables you to send out mails that redirect recipients to different customized urls.
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75
FeatureHow To Personalise Your Email Campaign?
This video is a step-by-step guide on creating personalize email campaigns using MailDirect. Personalization allows you to engage with your customers/prospects better, and helps produce better Open rates and Click-Through Rates.
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67
FeatureHow To Conduct A/B Split Testing?
This is a step-by-step video on how to use the A/B Split Test feature from MailDirect to pre-test your email campaigns and improve response rates.
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67
FeatureHow To Schedule Engagers?
This video shows you keep your customers/prospects engaged using the Engagers feature from MailDirect.
Engagers enable you to setup a sequence of messages at predefined intervals. These ensure continuous communication to effect faster closures.
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67
FeatureHow To Use Image Map Tool in MailDirect?
This video explains how to link different areas of a single image to different links, without having to split the image and modify the backend code.
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66
FeatureHow To Conduct Surveys Over Email?
This video explains how To create and conduct email surveys using MailDirect.
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59
FeatureHow To Use Outcome Based Campaign?
This video explains how you can send targeted email marketing campaigns based on the performance of earlier campaigns using the Outcome-based campaigns feature from MailDirect.
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58
FeatureHow To Use Reminders?
This video how you can use reminders to connect with your customers on time, every time.
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47
FeatureEmail Campaign Statistics Overview.
This video will guide you through the MailDirect Statistics section - which will enable you to determine your campaign performance and tweak campaign attributes for better performance in the future.
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42
FeatureHow To Use Google Analytics?
This video will guide you through the process of integrating Google Analytics with your email marketing using MailDirect.
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40
BasicsHow To Use Forward-To-Friend Feature?
This video shows how you can use the Forward-to-Friend feature from MailDirect to increase you word-of-mouth publicity.
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39
ConfigurationHow To Import Recipients From Your Gmail Account?
This video shows how to import recipients from a Gmail account to MailDirect.
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32
ConfigurationHow To Setup Passwords For Downloading Reports?
This video explains how to setup passwords to ensure data security and integrity while using MailDirect.
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31
FeatureHow To Set A Campaign Completion Email Alert In MailDirect?
This video explains how MailDirect enables you to send a Campaign Completion alert to specific email ids, which may be required as a standard operating procedure (SOP) in certain organizations and verticals such as BFSI, Media and Advertising.
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22
ConfigurationHow To Set Calendar-based Scheduling in MailDirect?
This video will show you how to use Calendar-based campaigns in MailDirect and ensure that you connect with your customers at the right time every time.
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21
FeatureHow To Handle Enhanced Name & Salutation?
This video explains how to use the enhanced Name & Salutation feature in MailDirect. It enables you to use a default value in case the salutation for certain records is missing.
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21
FeatureHow To Set And Use The Test Recipients Feature in MailDirect?
This video shows how marketers can save a list of test ids in the MailDirect panel and use them while testing mailers - eliminating the need to type in ids one by one.
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19
FeatureHow To Use The 'Webpage As A Mailer' Feature In MailDirect?
This video shows you how MailDirect's 'Webpage as a Mailer' can be used to automatically send the revised content of a webpage as a mailer to subscribers/users. This feature comes in handy especially for verticals with frequently changing content - such as media, news, blogs and forums.
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18
FeatureMailDirect Feature Guides - How to Avoid Mailers Landing in Spam In MailDirect? New Video
This video shows you the good practice that you need to follow while creating a campaign in MailDirect, which will lesser the possibility of your campaigns landing in the Spam box thus helping you in have a equally decent view count.
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3
FeatureMailDirect User Guides - User Interface Overview
This video is an overview of the user interface of MailDirect, as you login for the first time. It explains the different option and the labels that are seen after one logs in.
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3
FeatureMailDirect Feature Guide - Know Which Recipients Are Interested In Your Email Campaigns.
This Video helps you in tracking the delivery of your email campaigns to each of your recipients. You can now get a list of those recipients who have been actively viewing all your email campaigns conducted so far, thus refining your Recipient List by separating the active recipients from the inactive ones.
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1
FeatureMailDirect Feature Guide – Integrate any third party application with MailDirect. New Video
This video will guide you on how you can integrate any third party application with MailDirect through its API feature. Be it syncing your website and CRM with MailDirect, enabling auto upload of your customer data, MailDirect’s API feature has made it all easy for you to manage your customer list smartly.
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1
FeatureMailDirect Feature Guides - How to Manage Your Recipients List. New Video
This Video will walk you through the various actions that you can perform with your Recipient List – Like Filter Recipients, Assign Recipients to another list, View all the lists that a particular Recipient is mapped in, Block or Delete recipients and many more.
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1
ConfigurationMailDirect User Guides – How To Get Started With Your MailDirect Account. New Video
This video is a quick start guide for the first time user, explaining him about the fundamentals of MailDirect. It will walk him through the panel showing how to create list of recipients, send email campaign to that list and then view the campaign report to analyse its performance.
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1
FeatureMailDirect Feature Guides - Extend the reach of your emails by using MailDirect’s Social Share Feature. New Video
This video will help you publish your campaign in social sites using MailDirect, service. e.g. Facebook, etc.
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1

MailServe

CategoryTitleVideoViews
ConfigurationHow Do I Create A Mailbox?
This video describe the process of mailbox creation in MailServe.
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76
ConfigurationHow To Enable Incoming & Outgoing Domain wise Restrictions in MailServe?
This video shows how an Admin can enable incoming and outgoing domain-wise restrictions in MailServe.
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63
FeatureHow To Use Document Management System in MMv3?
This video shows how a user can use the Document Management System in MMv3.
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61
ConfigurationHow To Add Email, Domain, IP, Email Subject In WBL In MMv3 Panel?
This video explains how to add Email, Domain, IP, Email Subject in WBL in MMv3 panel in Mailserve.
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39
FeatureHow To Use The Store And Forward Feature In MailPush?
This video explains how the Admin can make mail accessible via MailServe's MailPush web service when the client's static IP / PostMaster / MS Exchange server is down.
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29
FeatureHow To Update Account Password In Bulk Using MMv3 Panel?
This video shows how the Admin can update account password for multiple users at a time.
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28
ConfigurationHow To Set Vacation Auto-response?
This video shows how an Admin can set up vacation and other auto response in MailServe.
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20
FeatureHow to Configure MailServe LDAP with Outlook?
This video shows how an Admin needs to enabled LDAP, service for a user in MailServe admin panel along with the steps to configure this service in the respective email client.
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14
FeatureMailServe Feature Guides - How to Configure LDAP Service in Outlook? New Video
This video is a step by step guide on how a MailServe, user can setup and configure MailServe LDAP, service in his email client.
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14
FeatureHow to Check Report?
This video shows how a user can check the reports using the MailServe control panel.
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8
FeatureMailServe Feature Guides - How to Check Reports? New Video
This video shows how an Admin can check the various Reports, in MailServe.
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8
FeatureMailServe Feature Guides - How to Configure Calender in Android? New Video
This video explains how a user can configure his MailServe calendar, to Sync on his Android, phone.
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3
FeatureHow to Check Mail Logs in MM Panel?
This video shows how a user can check the mail logs using the MailServe control panel.
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2
FeatureMailServe Feature Guides - How to Check Maillogs? New Video
This video shows how an Admin can check the MailServe, logs and verify the proper delivery of emails.
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2
FeatureHow to Create Bulk Users?
This video shows how an admin can import/add bulk users using his MailServe control panel.
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1
FeatureMailServe Feature Guides - How to share Calender? New Video
This video describe the process of sharing the MailServe calendar.
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1
FeatureMailServe Feature Guides - How to Sync Calender with Email Client? New Video
This video explains how a user can Sync his MailServe Calendar, with his email client.
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1
FeatureMailServe Feature Guides - How to Create Bulk Users? New Video
This video shows how an Admin can add use the feature of adding bulk users in MailServe to add multiple users in one go.
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1
FeatureMailServe Feature Guides - How and When to Use Which SMTP Service? New Video
This video shows how a user can opt for with SMTP service as per is requirement. He can use the MailServe SMTP for normal day to day emailing and MailDirect Autocampaign for transaction emailing.
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1
FeatureMailserve Feature Guides - How To Upload Bulk Users. New Video
The video will assist the admins to upload the list of Bulk users using a special feature in MailServe.
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1
FeatureMailServe Feature Guides - Learn How to View the Day-wise Utilization of a User’s Mailbox New Video
This video will help you how to view the day wise utilization of users mailbox in MailServe stats section.
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1

BackTrack

CategoryTitleVideoViews
ConfigurationHow To Restore Files And Folders using BackTrack?
This video explains how an Admin can install the BackTrack Server and Client software.
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41
ConfigurationHow To Install BackTrack Server And BackTrack Client?
This video explains how an Admin can install the BackTrack Server and Client software.
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42
ConfigurationHow To Take Live Data Backup using BactTrack?
The video shows how the Admin can take backup you an organization's live data using BackTrack and ensue security and integrity of your organizational data.
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What’s New?

PostMaster Enterprise ver. 8.06 incorporates feature enhancements and bug fixes across the PME Core and PME Mail modules – ensuring faster email processing and improved overall Internet productivity.
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Announcement

FieldSense is a smart Sales Force Automation solution that goes well beyond just field and sales force tracking.
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