Support Programs

At QLC we want to help take care of all your communication requirements so that you can take care of your business. In order to do this we have taken a step in the QuEST (QLC’s Excellence in Service through Technology) initiative by bringing you QuEST EDGE.

QuEST EDGE ensures that our products deliver top notch results on all that we promise. We believe in providing a powerful combination of proactive monitoring along with specific query resolution to ensure smooth functionality. In order to enhance your business productivity levels it is imperative that your communication services are managed efficiently. Through our various subscription based plans, we ensure that you get consistent benefits of regular service, onsite expert assistance, telephonic support and email support.

You can subscribe to any of the following plans to avail of expert assistance.

Service Offered Telephonic Plan Silver Plan Gold Plan Visit
Phone Support Yes Yes Yes Yes
Email Support Yes Yes Yes Yes
No. of Onsite Visit NA 3/annum 5/annum NA
Notification for Visit NA 24 hrs 24 hrs 24 hrs
Service Availability All Working Days All Working Days All Working Days All Working Days
Timings 10 am – 7 pm 10 am – 7 pm 10 am – 7 pm 10 am – 7 pm
Validity 1 Year 1 Year 1 Year NA

 

For support related query contact us.

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